To enhance the well-being of our customers around the world by delivering the highest quality, best value nutritional supplements and wellness products, bringing wellness to the world one happy customer at a time.
Holland & Barrett Customer Charter
About Us:
Founded in 1870, Holland & Barrett has grown to be Europe’s largest health and wellness retailer, with over 1,600 stores in 18 countries across the world including owned and franchise stores. Malta, being the birthplace of H&B franchise has now expanded to having 8 stores across Malta And Gozo.
Interest in natural food supplements has increased considerably over the last few years and Holland & Barrett has always had a commitment to deliver the highest quality nutritional supplement and health food with the best value for the customers. Our extensive range of food supplements, health foods and herbal remedies is constantly expanding to respond to the challenge of creating new and innovative products to enhance well being.
Holland & Barrett has more than 150 years experience in helping customers choose the right products to help maintain optimum health. Holland & Barrett Malta offers over 2,000 high quality vitamins, minerals, nutritional supplements and health foods.
Our Proposition:
Holland & Barrett’s mission is to pursue health and wellness through the products it supplies, and the benefits they offer to its customers.
Holland & Barrett International’s business is segmented into key areas:
- Vitamins , Herbs, Minerals & Supplements
- Active Nutrition
- Ethical Beauty
- Specialist Food & Drink
- Fruit, Nuts , Seeds and Snacks
These include own label brand and also well-known third party brand such as BIOGLAN, Dr.Organic,Yogi Tea, Sukin etc.
Customer Loyalty:
When it comes to rewarding our loyal customers, we focus on offering them the best advice and solution we can. We offer a loyalty scheme which is a programme free for customers to sign up to and offers 1 point for evey €1 spent in store. Once the customer reaches 200 points they are entitled for a €20 voucher.
Holland & Barrett training:
The staff of Holland & Barrett in Malta, are getting extensive staff training program regarding our dietary supplements and vitamins. The training program has been created to ensure that our customers have access to clear, concise and valid information that will help them make decisions about our products.
Our beliefs and values :
We believe in people
Our customers come first, and our people are our best ambassadors. We treat our customers and colleagues with honesty and transparency. We value the expertise people bring to our company.
We believe that wellbeing should be attainable
We believe it’s important that our customers receive the advice they need in-store/online, and have a wide choice of products that let them live a healthy life. Our website, loyalty programme, and click and collect allow people to take charge and get the most out of their wellbeing journeys, and enjoy them too.
We believe in caring for the planet
We believe that vegetarian living is good for people and the planet. We believe we have a duty to look after the future of our planet, from the welfare of animals to sustainably sourcing natural products.
Our values
We have five core values at the heart of our brand that can be found in everything we do.
Teamwork
We have a supportive culture that encourages and rewards collaboration. We always aim to strike a healthy balance between individual and group goals while building a shared vision for our company.
Integrity
We are committed to observing the highest ethical standards, wherever we do business. We are always open, honest and transparent with our colleagues, and about our products. We do the right thing – always.
Accountability
Every individual is responsible for the contribution they make to the company, our customers and the communities in which we live and operate. We empower our colleagues to take personal ownership of their actions, to make decisions, and meet the commitments they make. We do what we say we are going to do.
Respect
We strive to bring out the best in ourselves and each other by fostering understanding, mutual respect, open communication and advice. We listen to the needs of others at every level and recognise the benefits of our differences.
Agility
Individually and collectively we constantly learn, question, and challenge the status quo in our efforts to be the best we can be. We embrace change and aim to be agile in everything we do.
Store Locations:
Holland & Barrett,
St. George’s Road,
St. Julians
Tel : 21384816
Holland & Barrett,
Old Railway Track,
Attard (next to M4 supermarket)
Tel : 21432901
Holland & Barrett,
5B, Merchant Street,
Valletta
Tel : 21227400
Holland & Barrett,
Hompesh Road,
Fgura (Next door to Maypole)
Tel : 21663763
Holland & Barrett
Airways House, Ground Floor, High Street,
Sliema
Tel : 21312218
Holland & Barrett
Mosta Road
St.Paul’s Bay
Tel : 21576568
Holland & Barrett
J. F Kennedy Square
Rabat
Gozo (Opposite Arkadia)
Tel : 20994911
Holland & Barrett
Ibrag Road (Next door to Drift Cafe)
Ibrag
Tel : 21388182
Holland & Barrett
85A, St.Paul’s Street
Naxxar
Tel : 21336320